Website Terms and Conditions of Use

1. Acceptance of Terms

By accessing or using the MSN Pharmacy website ("Website"), you agree to be bound by these Website Terms and Conditions ("Terms").

If you do not agree with these Terms, you should not use this Website.

These Terms apply to all visitors, patients and customers who access the Website or use any online services provided by MSN Pharmacy Group.

2. About Us

This Website is operated by MSN Pharmacy Group, an independent community pharmacy group providing NHS and private healthcare services.

Our pharmacies are regulated by the General Pharmaceutical Council (GPhC) and operate in accordance with applicable UK healthcare legislation and professional standards.

References to "MSN Pharmacy", "we", "our", or "us" throughout these Terms refer to MSN Pharmacy Group.

3. Use of the Website

3.1 Permitted Use

You may use this Website solely for lawful, personal and non-commercial purposes.

You agree not to:

• Use the Website in any manner that breaches applicable laws or regulations.
• Attempt to gain unauthorised access to our systems or networks.
• Upload viruses, malware or harmful software.
• Interfere with the security or functionality of the Website.
• Copy, reproduce or redistribute Website content without our prior written permission.
• Use the Website in any way that may disrupt services for other users.

We reserve the right to suspend or terminate access where misuse is identified.

3.2 Online Services

Our Website may allow users to:

• Request repeat prescriptions
• Book pharmacy services online
• Arrange consultations
• Contact our pharmacy team
• Access healthcare information
• Submit enquiries

Submitting a request through the Website does not guarantee acceptance or availability of a service.

Appointments remain subject to availability, eligibility and pharmacist approval where appropriate.

3.3 User Responsibilities

When using our online services you agree to:

• Provide accurate and complete information.
• Keep your personal details up to date.
• Ensure information submitted is truthful.
• Maintain the confidentiality of any account credentials.
• Notify us immediately if you believe your account has been compromised.

You are responsible for all activity carried out using your account.

4. Health Information Disclaimer

The healthcare information published on this Website is intended for general educational and informational purposes only.

It should not be regarded as:

• Medical advice
• A diagnosis
• A substitute for consultation with a healthcare professional
• Emergency medical treatment

Always seek advice from your pharmacist, GP or another qualified healthcare professional regarding your individual circumstances.

If you are experiencing a medical emergency, call 999 immediately or attend your nearest Accident & Emergency department.

5. Prescription and Pharmacy Services

Where our Website allows patients to request prescriptions or access pharmacy services:

• All services are delivered under the supervision of appropriately qualified healthcare professionals.
• Prescription requests are subject to clinical assessment where required.
• We reserve the right to refuse any request where it would not be clinically appropriate or lawful to provide the requested service.
• Patients are responsible for ensuring that information submitted is accurate and complete.
• Medicines supplied are intended solely for the named patient and should never be shared with another individual.

Availability of NHS and private services may vary between pharmacy locations.

6. Intellectual Property

Unless otherwise stated, all content available on this Website, including:

• Text
• Images
• Logos
• Graphics
• Icons
• Software
• Layout and design
• Documents

is owned by or licensed to MSN Pharmacy Group and is protected by copyright, trademark and other intellectual property laws.

You may view or print Website content for your own personal, non-commercial use only.

You must not reproduce, modify, distribute, publish or commercially exploit any material without obtaining our prior written permission.

7. Third-Party Links

Our Website may include links to third-party websites and services, including NHS resources, healthcare providers and other organisations.

These links are provided solely for your convenience.

MSN Pharmacy Group does not control or endorse the content, security or privacy practices of external websites and accepts no responsibility for them.

You access any third-party website at your own risk. We recommend reviewing the privacy policy and terms of any external website before providing personal information.

8. Limitation of Liability

To the fullest extent permitted by law:

• The Website and all content are provided on an "as is" and "as available" basis.
• While we make reasonable efforts to ensure information is accurate and up to date, we do not guarantee that the Website will always be available, uninterrupted or free from errors.
• We accept no responsibility for any loss arising from reliance on information published on this Website.
• We are not liable for any indirect, incidental or consequential loss resulting from use of the Website.

Nothing within these Terms excludes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot legally be excluded under the laws of England and Wales.

9. Website Availability

We aim to keep our Website available at all times.

However, we may occasionally suspend or restrict access for:

• Scheduled maintenance
• System upgrades
• Security improvements
• Technical issues
• Events outside our reasonable control

We reserve the right to modify, withdraw or discontinue any Website service without prior notice where necessary.

10. Privacy and Cookies

Your use of this Website is also governed by our:

• Privacy Policy
• Cookie Policy

By using our Website, you acknowledge that your personal information will be processed in accordance with those policies.

11. Changes to These Terms

We may amend these Website Terms and Conditions at any time.

Updated versions will be published on this page together with the date of revision.

Your continued use of the Website following publication of updated Terms constitutes acceptance of those changes.

We recommend reviewing these Terms periodically.

12. Governing Law and Jurisdiction

These Website Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising from the use of this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects any statutory rights available to consumers under applicable UK law.

13. Complaints

MSN Pharmacy Group is committed to providing high-quality pharmacy services.

If you have a complaint regarding our Website or any service accessed through it, please contact us in the first instance using the details below.

Where your complaint relates to the professional conduct of a pharmacy or pharmacist, you may also raise your concerns with the General Pharmaceutical Council (GPhC).

Website: www.pharmacyregulation.org

14. Contact Information

For general enquiries regarding these Website Terms and Conditions, please contact:

© 2026 MSN Pharmacy Group. All rights reserved.

This document applies to the MSN Pharmacy website and associated digital services and should be read alongside our Privacy Policy and Cookie Policy.